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🟢 Credit Balance Resolution Services

Ensure Compliance, Prevent Revenue Leakage, and Optimize Financial Integrity

No more hidden leaks. Our credit balance resolution ensures compliance, secures your revenue, and keeps your finances crystal clear

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96%

Credit Balance Resolution Rate

15 Days

Average Resolution Time

2%

Credit Balance Error Rate

Overview

Comprehensive Credit Balance Resolution for Compliance and Financial Accuracy

Our Credit Balance Resolution Services guarantee accurate identification, reconciliation, and resolution of all overpayments made by payers or patients, ensuring full compliance with CMS, OIG, and specific payer refund regulations

Credit Balance Identification and Compliance Risk Management

adjustments, or overpayments. Resolving these balances quickly helps avoid regulatory penalties and financial misstatements

Root Cause Analysis and Prevention Strategies

Addressing recurring credit balances is essential for optimizing the revenue cycle. We analyze payment data, contract terms, and billing practices to identify errors in claim adjudication, contractual mispricing, and COB discrepancies

Automated Credit Balance Reconciliation for Accurate Resolution

We validate all credit balances before processing refunds to prevent unnecessary reimbursements or write-offs. This enhances financial accuracy and provides a transparent audit trail for compliance

Payer-Specific Credit Balance Resolution Workflows

Each payer has unique refund and recoupment policies, requiring tailored workflows for efficiency and compliance. We manage offset processing, direct refunds, and payer-initiated adjustments, ensuring all transactions align with contracts and regulations

Patient Credit Balances and Refund Processing

We efficiently manage patient overpayments by ensuring compliance with HIPAA, PCI-DSS, and financial regulations, processing refunds accurately while reducing administrative burdens for providers

Operations

End-to-End Credit Balance Resolution for Maximum Compliance and Revenue Integrity

Our approach to credit balance resolution integrates automated reconciliation, compliance workflows, and financial reporting to ensure accurate, transparent transaction handling

Systematic Credit Balance Audits & Regulatory Compliance

We conduct comprehensive audits to identify and categorize credit balances, ensuring compliance with CMS-838 reporting, OIG guidelines, and payer refund mandates. Our team ensures that all overpayments are validated and appropriately addressed to prevent compliance risks and avoid penalties

Credit Balance Reconciliation & Error Resolution

Our reconciliation system verifies payments, accounts, and adjustments against expected reimbursements, ensuring accurate resolution of credit balances. Billing discrepancies, incorrect adjustments, and coordination issues are flagged for correction, reducing revenue leakage and administrative burden

Patient Payment Posting & Refund Management

Different payers have varying policies on credit balance resolution. We customize refund workflows to comply with payer-specific guidelines, efficiently managing offset adjustments, direct refund processing, and payer recoupment requests

Patient Overpayment Verification & Refund Management

To prevent incorrect refunds, we verify patient overpayments by reconciling self-pay transactions, insurance reimbursements, and financial assistance programs. Our batch refund processing system ensures that high-volume transactions are handled efficiently, with a clear audit trail to maintain compliance and financial accuracy

Financial Reporting & Audit-Ready Documentation

We ensure financial transparency with detailed reconciliation reports, audit logs, and refund tracking dashboards. Our real-time financial tools provide visibility into credit balances, refunds, and payer offsets, helping healthcare organizations optimize revenue cycles while staying compliant

Testimonials

Client Success Stories

2X Faster Claims Processing 50% Reduction in Denials leads

I wanted to express how happy and satisfied myself and my team are working with ASP. It’s been a great relationship, and we are looking forward to continued growth.

I

Issac, CEO

Mental Health Clinic

60% Increase in Billing Accuracy3X Boost in Payment Posting Efficiency

Thanks again for everything and I feel very lucky to have found you guys!

A

Alaska Based

Behavioral Solutions Private Practice

40% Decrease in Days Sales Outstanding (DSO)2.5X 5X Improvement in Prior Authorization Turnaround

Awesome! You guys rock!!

I

Indiana Based

Counseling Center Private Practice

2X Speed in Resolving Claims5X Increase in Practice Scalability

There aren’t many people who work as hard as Rachel and I, but it's clear you guys are giving us a run for our money! You’ve earned IT.

N

New York Based

Dialectical Behavior Therapy (DBT) private practice

2X Faster Claims Processing 50% Reduction in Denials leads

I wanted to express how happy and satisfied myself and my team are working with ASP. It’s been a great relationship, and we are looking forward to continued growth.

I

Issac, CEO

Mental Health Clinic

60% Increase in Billing Accuracy3X Boost in Payment Posting Efficiency

Thanks again for everything and I feel very lucky to have found you guys!

A

Alaska Based

Behavioral Solutions Private Practice

40% Decrease in Days Sales Outstanding (DSO)2.5X 5X Improvement in Prior Authorization Turnaround

Awesome! You guys rock!!

I

Indiana Based

Counseling Center Private Practice

2X Speed in Resolving Claims5X Increase in Practice Scalability

There aren’t many people who work as hard as Rachel and I, but it's clear you guys are giving us a run for our money! You’ve earned IT.

N

New York Based

Dialectical Behavior Therapy (DBT) private practice

2X Faster Claims Processing 50% Reduction in Denials leads

I wanted to express how happy and satisfied myself and my team are working with ASP. It’s been a great relationship, and we are looking forward to continued growth.

I

Issac, CEO

Mental Health Clinic

60% Increase in Billing Accuracy3X Boost in Payment Posting Efficiency

Thanks again for everything and I feel very lucky to have found you guys!

A

Alaska Based

Behavioral Solutions Private Practice

Ready to take the next step?

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FAQ

Frequently asked questions

Once we have safely received your patient and encounter data, we code, review, and send claims to payers. We also manage appeals and denials, track payments, and provide frequent updates. Our procedure is designed to be effective and open.

Our qualified coders and billing specialists evaluate every claim stringently. We employ quality control procedures, coding audits, and cross-referencing with payer requirements to guarantee accuracy and lower the possibility of denials.

Our denial management team examines every refused claim to identify the underlying reason. We quickly fix any problems and submit claims again, and where needed, we collaborate with payers on appeals to ensure you get the most money back.

Our pricing policy is adaptable and customized to meet every customer's demands. Usually, we charge a set fee based on volume or a portion of collections. Contact us for a quote tailored to your clinic's particular needs.

Indeed. Our specialty is smooth transfers from internal procedures or other billing businesses. To guarantee that all data is moved safely, our staff will collaborate closely with you and offer training as required.

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